SupportBoth customers and people trying the demo can get support.
If you need support, we prefer you do it by E-mail. firstname.lastname@example.org
(Of course, please check the manual first, perhaps your question is answered there.)
Give us more information than you think is needed.
At least we need to know:
- What product you need support for.
- Are you on Windows or Mac?
- What version of the operating system.
- And your question of course...
Tell step by step what you are doing, and what happens on what point that should not happen.
Now, if you have trouble with specific files, try to make the problem reproducable.
Do send us problematic files. We prefer you use this: http://videotoolshed.wetransfer.com/