Frequently asked questions
Apps don't run on OSX Sierra
In the latest OS, Apple has removed the 'run apps from everywhere' option.
This will give you an error on startup.
But, it's still possible to run an app.
xattr -d com.apple.quarantine
(Or copy / paste this. Make sure there is a space after the last text!)
Drag the application onto the terminal window.
It should now look like:
xattr -d com.apple.quarantine /Users/Computername/Applications/Appfolder/appname.app
Then hit Return.
Here is a video demo on how to do it:
How do I get an update?
Just download the demo again. If you are entitled to an update, just insert your serial number again and you are good to go.
You can have multiple versions on one computer. Just keep them in a seperate folder.
You are entitled to an update unless the version number goes up by a whole point (e.g. 1.8.2 to 2.0).
Where is the download link for my purchase?There is none. If you buy a product, you will only get a license number.
The application is the same as the demo!
To get your demo to the full version, enter the license number into the "registration" window. (file->register)
Why is the excange rate for payment in my currency so high?This is indeed sad. It's not us that does this, it's the payment system we use.
You're best off paying in dollars, this way your bank (or PayPal) will set the exchange rate. This is close to always cheaper!
My product does not run...
- Make sure you copy the ENTIRE folder to your harddisk. All files inside it are needed.
- Make sure you have read/write permissions in the install folder. Sometimes that will go wrong (Right click on the folder and see if you have read/write permissions. If not, set it to 'read/write')
- If you are on Mac, and have a Russion OS, the application will not run. Switch to another language.
I need to insert my serialnumber over and over...The application cannot write in the install folder. Make sure you have read/write permissions in the install folder. Sometimes that will go wrong (Right click on the folder and see if you have read/write permissions. If not, set it to 'read/write')
Where is my invoice?If you bought something trough the webshop, you technically doing business with Esellerate. They provide you an invoice and take care of taxes.
Why does the application have an Adobe icon?This happens if you downloaded your product before march 2016.
Download it again, Most products now have proper icons.